Please review our Spa Information and Policies to help ensure a relaxing and seamless experience.
spa@chetola.com
Hours of Operation
Sunday – Thursday: 9:00 AM – 3:00 PM
Friday – Saturday: 9:00 AM – 4:00 PM
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Reservations
Appointments are required for all treatments.
To book, call 828-295-5531 or email spa@chetola.com.
Check-In
We suggest you arrive at the Spa at least 30 minutes prior to your scheduled appointment, providing you with enough time to relax before your service. Feel free to dress down to your comfort level for any Spa service, as our team of professionals is skilled in proper draping techniques to ensure your complete comfort and privacy.
Gratuities
For your convenience, a 20% gratuity will be added for each service on your final bill.
Age Requirement
Spa services are available only to guests aged 18 and over.
Personal Items
We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables with you in your treatment robe or locker during your visit.
Digital Disconnection
The Spa offers each guest the chance to relax in a serene setting. We appreciate you turning off your mobile phone and other electronic devices.
Cancellation Policy
Please provide at least 24 hours’ notice for cancellations or changes to your reservation. Appointments canceled within 24 hours will incur a full charge. No-shows will incur the full service charge plus a 25% gratuity. This policy ensures fair compensation for our dedicated staff.
Late Arrivals
If you arrive late, we will provide the remaining time available for your appointment. Full payment for the originally scheduled service is still required.
Spa Boutique
To continue your spa regimen at home, spa products used in services are available in our Spa Boutique. A selection of wellness lifestyle products, accessories and gift cards are also available.
